Privacy Policy

Information We Collect

We may collect your name, email address, phone number, city or ZIP code, preferred contact method, general service interest, and whether you are seeking services for yourself, a child, or another adult. You may also provide an optional general message and other information you choose to share. We also receive basic website and advertising information, such as pages visited, browser or device type, and the ad or referral source that brought you to our website.

Do Not Send Medical Details

Do not submit medical records, diagnoses, treatment details, insurance information, or other sensitive health information through our website contact forms or social media lead forms. Contact our clinic for instructions if health information is needed after we respond to your inquiry.

How We Use Information

We use the information to respond to your inquiry, provide general information about services and availability, determine whether we serve your location, schedule a consultation, improve our inquiry process, protect our services, and meet legal obligations. We do not use the contact details submitted in an inquiry form to personalize advertising. If you select text, phone, or email as your preferred contact method, we may use that method to follow up on your request.

Information submitted through a Facebook or Instagram lead form is used only to respond to your request and provide general service or scheduling information. We do not use Meta Lead Generation Data for advertising audiences or unrelated marketing.

How Information Is Shared

We do not sell your personal information. Contact details from an inquiry form are shared with service providers only as needed to deliver and respond to that inquiry. Other service providers may support our website hosting, analytics, advertising measurement, and business operations. These service providers process information for the services they provide to us. We may also disclose information when required by law or to protect safety, rights, and security.

When you submit a lead form on Facebook or Instagram, Meta also processes that information under the Meta Privacy Policy.

Text Messaging (SMS)

SMS opt-in consent and phone numbers collected for text messaging are never shared with third parties or affiliates for marketing or promotional purposes. No mobile information is sold, rented, or shared with anyone outside the clinic.

If you text us, or give us your phone number and agree to be texted, we may reply by text message. Every text is written and sent by a person at the clinic. We do not send automated, marketing, or bulk text messages.

Message frequency varies. Message and data rates may apply. To stop receiving text messages, reply STOP at any time. For help, reply HELP, call us at (479) 310-5174, or email info@sweetpspeech.com. Full terms are on our SMS Terms of Service page.

Cookies and Analytics

Our website uses cookies and similar technologies for basic site operation, analytics, and advertising measurement. We use Google Analytics and Google Ads, so Google may receive information about your use of our website and the ad or referral that brought you here. Learn more about how Google uses information from sites that use its services. You can limit cookies through your browser settings, although some site functions may be affected.

Retention and Security

We keep inquiry information only as long as reasonably necessary to respond, provide requested services, maintain appropriate business records, and meet legal obligations. We use reasonable administrative and technical safeguards, including HTTPS for our website. No online transmission or storage method can be guaranteed completely secure.

Forms Are for Adults

Our public contact and lead forms are intended for adults age 18 or older. A parent or legal guardian should submit inquiries for a child. We do not knowingly ask children to submit personal information through these forms.

Your Choices

You may ask to view, correct, or delete personal information you submitted through a public inquiry form. You may also ask us to stop nonessential follow-up messages. Contact us at info@sweetpspeech.com or (479) 310-5174. We may retain information when required for legal, safety, or recordkeeping purposes.

Policy Updates

We may update this policy as our forms, services, or legal obligations change. The date at the top shows the latest update.

Contact Us

Questions about this policy can be sent to info@sweetpspeech.com or discussed by calling (479) 310-5174.